IT Help Desk Technician (On-Site)

The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.

If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let’s get to work!

Benefits: 

• Affordable employee health Insurance (medical, dental, vision)
• 401K with company match
• Paid holiday and vacation

Provide technical assistance and support to end users on a variety of issues related to computer systems, software, and hardware. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Document, track and monitor the problem to ensure a timely resolution.

ESSENTIAL DUTIES

• Provide technical assistance and support for incoming queries to the Service Desk to ensure courteous, timely and effective resolution of end user issues.
• Perform remote fixes at the desktop level including installing and upgrading software and configuring systems and applications.
• Install, modify, and repair computer hardware, software, and peripheral equipment.
• Create, modify and/or terminate user logins.
• Maintain asset inventory; record and track computers/hardware.
• Understanding of IT security, with the ability to identify and manage potential threats.
• Contribute to the evaluation of new solutions and technologies.
• Visit locations as needed to provide onsite technical assistance and/or assist with technology projects.
• Contribute to improvement of security and operational processes.
• Provide excellent service to our end users and customers.
• Perform additional tasks as required.

EDUCATION and/or EXPERIENCE

3+ years of experience in IT Helpdesk support.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. The associate is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to reach with hands and arms, talk and hear.

REASONING ABILITY

Demonstrate ability to effectively troubleshoot problems using logic and reasoning.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m with a monthly rotating evening and weekend on call schedule.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Occasional overtime and travel (including overnight) may be necessary to accomplish various tasks at remote branches.

NOTE: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. As needed, employees must do work outside their job description in order to accomplish a task. Management reserves the right to alter this description at any time.

All applicants who accept employment will be required to complete a pre-employment drug/BG/MVR screen.

The Pete Store is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, compensated, promoted and if necessary, disciplined without regard to sex, race, religion, age, national origin, color, disability, status as a veteran, or any other classification protected by federal, state, or local law.

Employees holding a CDL license are classified in a “safety sensitive” position as defined by the United States Department of Transportation drug and alcohol testing regulations.   As a “safety sensitive” classification, you will be subject to drug and alcohol testing, including random testing.